A PROFESSIONAL TRANSLATION SERVICE

Special projects:

We also work on very specific, tailor-made projects. For example, a few years ago, an e-commerce company contacted us to translate their website in several European languages. We helped them also with their Internet advertising campaigns. We advised them that it would be probable that some of their clients would need to contact them. Our clients’problem was that they did not have any in-house linguists and without customer support, they risked losing a lot of business. We designed with them a unique concept, whereby our translators can access their customers’ on line queries, they translate the queries into English. As soon as our client submit the replies to the translated querie, they are translated back into the target language and all within a 24 hour deadline. Their customers are happy in the knowledge that there is somebody who can speak their language.

Another company in the retail industry asked us how we could help them deal with their Scandinavian clients’ telephone enquiries. After a few meetings, a mobile phone was given to one of our Danish, Finnish, Swedish and Norwegian translator, who answer the telephone for our client and transmit the enquiry. They are then briefed by the client and are able to reply to their Scandinavian customers. Even when our translators are on holiday, we offer cover… Since then, an email enquiry service has also been set up to respond to queries.